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FAQs

You can find instant answers to common questions here. If you can't find an answer to your question, please contact us.

Q
How much does delivery cost?

A
Please visit the Delivery Info page for details on pricing.


Q
How do I use a discount coupon code?

A
Add the product/s you wish to buy to your shopping bag. Click the "Discount Coupon" button at the bottom of the page, then enter the discount code and press "Use".


Q
What methods of payment do you accept?

A
Payment may be made via Credit Card, Paypal or Direct Deposit. Paypal is a free SECURED service to make online payments. FREE to sign up. FREE to send money. You are not required to have a Paypal account to make a payment.


Q
Where can I purchase a gift voucher?

A
You are able to purchase gift vouchers that will entitle the recipient to purchase any products from our website or at party plan to the total value of the voucher. The voucher is valid 6 months from date of purchase. Vouchers cannot be transferred to cash.


Q
Where are your products made?

A
Our products are supplied by Australian companies. Some products are sourced from overseas.


Q
What is the $3.95 Party Plan Handling Fee for?

A
This fee covers postage incurred on items received. As Party Plan customers do not pay a Postage Fee, the reduced fee for Handling is to cover costs of postage we pay to our Suppliers to receive the goods as this is not incorporated into product pricing.


Q
Do you post Australia wide?

A
Yes, we post all over Australia. Our postage is calculated at standard Australia Post rates.


Q
If I am sending a birthday present, can it be wrapped and price tags removed?

A
Yes, of course. We offer a complete gift wrapping package of wrap, ribbon and card for $6 or you can choose to do them individually for $2 each (eg, just card $2).


Q
I have been given a gift from Ritzy Ratbags but would like to exchange it for something different, can that be done?

A
Yes we will happily exchange for a more appropriate selection of your choice. Please note that items must be unworn, unwashed, unused and with labels and packaging seals intact.